Privacy Policy | Holiday Tours Egypt – Data Safety & Protection

1. Introduction

Welcome to Holiday Tours (“Holiday Tours”, “we”, “us”, or “our”). This Privacy Policy applies to all users and visitors (“you”, “your”) of www.holidaytours.one and any related services, platforms, or applications operated by us. The policy explains in detail how we collect, use, store, share, and protect your personal information, as well as your rights and choices regarding your data. We are committed to transparency and compliance with global privacy laws, including the GDPR, CCPA, and other applicable regulations of the Egyptian authorities.

2. Types of Data We Collect

We collect a broad range of information to provide and improve our travel services:

A. Personal Identification Data

Full name, title, and gender
Date of birth
Passport details, visa information, and government-issued identification
Nationality and country of residence

B. Contact and Account Data

Email address
Phone number
Postal address
Emergency contact information
Account credentials and security questions

C. Booking and Transaction Data

Travel itineraries, preferences, and special requests
Payment card details (encrypted), billing address, and transaction history
Loyalty program details and travel insurance information

D. Technical and Usage Data

IP address, browser type, device identifiers, and operating system
Access times, referring websites, and clickstream data
Cookies, web beacons, and similar tracking technologies

E. Location and Behavioral Data

Geolocation data (if enabled)
Search queries, viewed products, and interaction logs
Feedback, survey responses, reviews, and social media interactions

F. Sensitive Data

Health or dietary requirements (if voluntarily provided for travel arrangements)
Accessibility needs

We do not knowingly collect data from children under 16 without verifiable parental consent, in accordance with applicable laws.

3. How We Collect Data

Directly from you: When you create an account, make a booking, fill out forms, contact customer support, or interact with our services.
Automatically: Through cookies and similar technologies as you browse our website or use our mobile applications.
From third parties: Such as travel partners, payment processors, analytics providers, and social media platforms (if you interact with us through those channels).

4. Legal Basis for Processing

Depending on your location, we process your data based on:

Your explicit consent (e.g., for marketing communications)
Contractual necessity (e.g., to fulfill your booking)
Legitimate business interests (e.g., to improve our services)
Compliance with legal obligations (e.g., fraud prevention, regulatory reporting)

You may withdraw your consent at any time where consent is the legal basis for processing.

5. How We Use Your Data

We use your information for purposes including but not limited to:

Processing and managing bookings, payments, and travel arrangements
Communicating with you about your reservations, updates, and customer service inquiries
Personalizing your travel experience and offering tailored recommendations
Sending marketing communications, newsletters, and special offers (with your consent)
Conducting analytics, business intelligence, and market research
Detecting, preventing, and addressing fraud and security issues
Complying with legal and regulatory requirements

6. Sharing and Disclosure of Data

We may share your information with:

Travel service providers: Airlines, hotels, tour operators, car rental agencies, and insurance companies, strictly for fulfilling your bookings.
Payment processors and financial institutions: To process payments securely.
Business partners and affiliates: For joint promotions or service enhancements (with your consent where required).
IT, analytics, and security vendors: For hosting, analytics, and security purposes.
Legal and regulatory authorities: When required by law, legal process, or to protect our rights and users’ safety.
Third-party advertisers: Only with your explicit consent for targeted advertising.

We do not sell your personal data to third parties for profit.

7. International Data Transfers

Your information may be transferred to and processed in countries outside your country of residence, including those with different data protection standards. When we transfer data internationally, we implement appropriate safeguards (such as Standard Contractual Clauses) to ensure your data is protected in accordance with applicable laws.

8. Data Security Measures

We employ a comprehensive security framework to protect your data:

Encryption of sensitive information in transit and at rest
Secure payment processing using PCI DSS-compliant providers
Access controls, authentication protocols, and employee training
Regular security audits, vulnerability assessments, and monitoring
Physical security measures for data storage facilities
Incident response plans for data breaches, including prompt notification to affected individuals as required by Egyptian law

Despite our best efforts, no system is completely secure. We encourage you to use strong passwords and remain vigilant against phishing and fraud attempts.

9. Data Retention Policy

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Data no longer required is securely deleted or anonymized. Retention periods may vary depending on the type of data and applicable legal requirements.

10. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

Access the personal data we hold about you
Correct or update inaccurate or incomplete information
Request deletion of your data (“right to be forgotten”)
Restrict or object to certain processing activities
Receive your data in a portable format
Withdraw consent for marketing or other processing
Opt out of the sale or sharing of your data (where applicable, e.g., under CCPA)

To exercise your rights, please contact us at [email protected]. We may require verification of your identity before fulfilling your request. We will respond in accordance with applicable Egyptian laws.

11. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Enable website functionality and secure logins
Analyze usage patterns and improve our services
Deliver personalized content and advertisements (with your consent)

You can manage your cookie preferences through our cookie banner or your browser settings. For more information, see our Cookie Policy13.

12. Data Collection from Minors

We do not knowingly collect personal information from children under 16 without parental consent. If we become aware of such data collection, we will promptly delete it. Parents or guardians who believe their child has provided us with personal data should contact us immediately46.

13. Data Breach Notification

In the event of a data breach, we will promptly notify affected users and relevant authorities in Egypt or globally as required by law. We will provide information about the nature of the breach, the data involved, and recommended steps to protect yourself.

14. Third-Party Links and Services

Our website may contain links to third-party sites or services. We are not responsible for the privacy practices or content of those sites. We recommend reviewing the privacy policies of any external sites you visit.

15. Updates to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, technologies, or legal requirements. Updates will be posted on this page with a revised “Last Updated” date. For significant changes, we may provide additional notice (e.g., via email or a website banner). We recommend reviewing this policy periodically to stay informed.

16. Contact Information

If you have questions, requests, or concerns about this Privacy Policy or our data practices, please contact:

Holiday Tours
Email: [email protected]
Address: [14 Mohammed Bek Al Alfi st., Downtown, Cairo, Egypt]
Phone: [+20 10673 25002]

17. Jurisdiction-Specific Notices

European Union (GDPR):
You have additional rights under the GDPR, including the right to lodge a complaint with your local Data Protection Authority.

California (CCPA):
California residents may request information about our data practices and exercise their rights as described above. We do not sell personal information as defined by the CCPA.

Other Regions:
We comply with other applicable data protection laws relevant to your location.

By using www.holidaytours.one, you acknowledge that you have read, understood, and agree to this Privacy Policy. If you do not agree, please do not use our website or services.